FAQ

START USING NAKITCOINS WALLET :

What do i need to create an account ?

You just need a valid Email address and a confirmation link will be sent to this

Email address.

What Currencies are available on my Wallet ?

You will receive a Euro, Bitcoin, Monero, Ethereum and Ripple account that are ready to be used.

SENDING AND RECEIVING FUNDS BETWEEN USERS :

How do i send or receive funds to/from a NakitCoins User ?

Sending funds within our ecosystem is very easy, you just need to know the User ID of the person that will receive the funds. If you want to receive funds from another user, you can find your ID in the Profile section of the NakitCoins Wallet App.

Is Sending funds to another NakitCoins user FREE ?

All Transfers to NakitCoins Wallet users are free of charge except, in some cases, for Bitcoin. If the Bitcoin is received from a NakitCoins USER or from the NakitCoins Exchange, you can transfer them to another user for free.

If your Bitcoin is received from an external address (outside of the NakitCoins network) and you are planning to transfer them to another NC user, then, Bitcoin mining fees will apply.

EXCHANGE :

Do i need to get Verified to do Exchange ?

No, you do not need to be verified to start exchanging your Coins. Verification is only required if you are planning to Deposit/Withdraw Fiat through the banking system.

Which exchange PAIRS are available ?

EURO/ CRYPTO

BITCOIN/ CRYPTO

Are there any limits for exchanges ?

You can execute as many exchanges as you want, but each single exchange cannot exceed 5 Bitcoin or 35 000 Euros equivalent. Minimum exchange allowed on the wallet is 10 € or equivalent in crypto.

DEPOSIT AND WITHDRAWAL METHODS FIAT (GENERAL INFORMATION) :

Whats are the DEPOSIT AND WITHDRAWAL options available at the moment ?

1-International Bank transfer (Swift)

2-Cash in person at our branches/partners (locally in Turkey)

3-Direct Crypto purchase via credit card

4-Ticket Neosurf

For fee and commission rates refer to this page

Why do i need to verify my account if i want to use the Bank Withdrawal/Deposit Option ?

Our Partner Bank require us to verify our user’s ID, in other words we need to apply KYC procedures in order to fight against Fraud and Money Laundering.

Do i need to verify my ID or go through a KYC procedure for Credit Card purchases ?

You don not need to get verified on NakitCoins to use that method. The Credit Card purchase option is fully handled by our Partner Simplex, and you will be required to upload your ID document and/or a selfie directly on the payment page.

CASH PAYMENT IN AGENCY OR PARTNER :

How do i Deposit or Withdraw Cash on my wallet ?

Find the nearest Branch/Partner on our website HERE and process your transaction in person, it’s easy, safe and completely confidential. Our partners are usually Currency Exchange offices or Hotels. This service is only available in Turkey. If you want to carry your transaction in cash, this would be the right occasion to discover Turkey.

Are there any limits for Withdrawals or Deposits ?

You can deposit or withdraw as much as the Branch or Partner is able to provide. For large transactions please contact (preferably by phone) one of our partners or one of our branches in order to let them know and prepare the funds for your transaction.

Can i perform a transaction in a different currency rather than the EURO ?

Yes, and we strongly advise to carry your transaction at our partners that are EXCHANGE OFFICES if you want to Deposit or Withdraw a currency that is not EURO. We usually work with exchange offices that provide the best rates when it comes to foreign currencies exchanges.

CASH DEPOSIT WITH NEOSURF VOUCHER :

What is Neosurf Ticket ?

Neosurf voucher allow you to convert your cash for a voucher code that you will use for depositing funds in your NakitCoins Wallet. Neosurf can be found at convenience stores, supermarkets, gas stations, news stands, Tabac, kiosks, internet cafes and more. It is available in 45 countries and 150,000 point of sales.

Where to find Neosurf Voucher ?

You can find the nearest Point of Sales HERE

BANK PAYMENT OPTION :

What to do when using this method ?

When you are setting up the payment at your bank, make sure to add your Wallet ID (visible in your profile) in the memo or explanation section when transferring your funds to us.

How Fast is the Bank Transfer option ?

For Deposits it takes somewhere between 24hr to 72hr (BUSINESS DAYS) for the funds to reach our account, make sure to count from the «effective» date of the transfer.

For withdrawals, we usually send your funds within 48hrs. It can take up to 7 business days for your funds to reach your account depending your bank.

Are there any limits for Deposits or Withdrawals ?

No limit for deposit.

No limit for Withdrawal, but we might split the amont in several transfer if it is exceeding 20,000€.

Can a third person top up my wallet via this payment method ?

Third person bank deposits are not allowed, the payment will be rejected minus the fees necessary to return the funds.

I sent the Funds in a different currency than the EURO, what will happen ?

Your funds will be automatically converted in EURO.

Are there any restricted countries where i can’t send/ receive funds to/from?

Yes, if your country belongs to the FATF HIGH RISK LIST, you will not be able to use this service, the FATF list is available here : https://www.fatf-gafi.org/countries/#high-risk

We also do not accept nor send any bank transfers from or to the US.

CREDIT/DEBIT CARD FOR CRYPTO PURCHASES :

Can i use my Credit Card to purchase Crypto ?

Yes, you can use your credit card as long it is issued by (VISA or MASTERCARD) to buy Cryptos. Be aware that you will be unable to use your cards to top up your EURO account.

Which currency will i be charged when using my Bank Card ?

You can select either EURO or USD while purchasing Cryptos. If your card is issued in a different currency than the currency selected, you might be charged extra fees from your bank for currency conversion. Please contact your bank for more information on this matter.

What are the fees ?

The fees applied to the purchase are (6%) with a minimum charge of 10 USD/EURO

What are the limits ?

The daily limit is 20,000 USD / 20,000 EURO and the monthly limit is 50,000 USD / 50,000 EURO.

Which Cryptos are available for purchase at the moment with Credit Card ?

Bitcoin and Ethereum

I have an issue while purchasing Cryptos with my Card what should i do ?

We strongly advise to contact our partner Simplex via their *Support* whom fully carry out the transaction from the moment you are directed on to their website till the moment you receive the coins on your Wallet.

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